Returns & Exchanges

We want you to love your glow; if you are not completely satisfied with your Julep purchase, you can return your items within 30 days of delivery for a full refund. Please ensure products are in their original packaging and have at least 50% of their contents remaining to qualify.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to start the process.

2

Print Your Label

Select the items you wish to return and download your prepaid USPS shipping label provided by our system.

3

Pack Your Products

Securely package your beauty products in the original shipping box or a similar sturdy mailer to prevent damage.

4

Ship and Track

Drop your package at any authorized USPS location; once received at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing